Refund and returns policy

Last updated: 1 October 2026

Please read this policy before ordering. Most A Little Meaning gifts are prepared using the message you provide, so the rules for personalised and non-personalised items differ.

Personalised items and changes of mind

Goods made to your specification or clearly personalised are exempt from the standard 14-day change-of-mind cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Once you submit an order with your personalised wording, you do not have an automatic right to cancel or return it simply because you have changed your mind.

If you need to change your wording or cancel your order, contact us immediately at hello@alittlemeaning.co.uk. We will try to help before production begins, but we cannot guarantee that a change or cancellation will still be possible.

Please check names, spelling and punctuation carefully before placing your order. Your message will be prepared using the wording you submit.

Faulty, damaged or incorrect items

Your statutory rights apply to both personalised and non-personalised items.

If an item is faulty, damaged, incorrect or not as described, please email hello@alittlemeaning.co.uk with your order number and, where possible, clear photographs showing the issue.

Contacting us promptly helps us investigate and resolve the problem, but there is no 30-day deadline for reporting an issue under this policy.

We will assess the issue and provide the remedy you are entitled to under the Consumer Rights Act 2015. Depending on the circumstances, this may include a refund, repair or replacement.

If we ask you to return a faulty or incorrect item, we will arrange the return or cover reasonable return costs.

Nothing in this policy limits your statutory rights.

More information is available from the UK Government:

https://www.gov.uk/accepting-returns-and-giving-refunds

Non-personalised items: change-of-mind cancellations

If you buy an item that has not been personalised, you may cancel your order within 14 days after receiving it, without giving a reason.

Email hello@alittlemeaning.co.uk to tell us that you wish to cancel.

Please send the item back within 14 days of telling us that you wish to cancel.

You are responsible for the direct cost of returning a non-personalised item when cancelling because you have changed your mind.

You may inspect the item as you would in a shop. If you handle it beyond what is necessary to inspect it and this reduces its value, we may make a deduction permitted by law.

We will refund the item price and any standard outbound delivery charge paid.

We may wait until we receive the item, or evidence that you have sent it back, before issuing the refund. We will then issue the refund within 14 days.

Further guidance is available from Business Companion:

https://www.businesscompanion.info/en/quick-guides/distance-sales/consumer-contracts-distance-sales

Returns address

Our business correspondence address is in Romford, Essex.

Returns may be handled at a separate returns-processing address.

If we ask you to return an item, we will confirm the correct return instructions first. Where applicable, the return address is:

A Little Meaning Returns
11 Mortimer Road
Cubley
South Yorkshire
S36 6DE
United Kingdom

Please do not send items to this address without contacting us first, as some returns may require different instructions.

Email: hello@alittlemeaning.co.uk

Lost or delayed orders

If your order has not arrived within the estimated delivery window shown at checkout, please contact us.

We will investigate the delivery with the relevant delivery partner and explain the next steps.

Your statutory rights are unaffected.

Contact us

For questions about an order, cancellation, return or refund, contact:

A Little Meaning
Phone / WhatsApp: 07856 976896
Email: hello@alittlemeaning.co.uk

Business correspondence address: Office 6901, 321–323 High Road, Romford, Essex, RM6 6AX, United Kingdom.

A Little Meaning is an online-only store and does not operate a customer-facing retail premises at this address.

We aim to reply to enquiries within 1–2 working days.